At Aroma Flavours, we strive to deliver your products quickly and efficiently, ensuring they arrive in perfect condition. This Shipping Policy outlines our shipping practices and delivery terms for all orders placed through aromaflavours.com.
By placing an order with us, you agree to the shipping terms outlined below.
1. Shipping Locations
We offer shipping to both domestic and international locations. Our shipping coverage includes:
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Domestic Shipping: All regions within India.
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International Shipping: Select countries worldwide, depending on shipping restrictions and customs regulations.
Please note that we do not ship to P.O. boxes or military addresses.
2. Shipping Rates and Fees
Shipping rates are determined based on the weight of the package, destination, and shipping method selected at checkout. The applicable shipping charges will be displayed at checkout before you complete your purchase.
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Domestic Shipping: Flat-rate or weight-based shipping charges may apply depending on the delivery location and order size.
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International Shipping: International orders are subject to higher shipping fees, and customs duties or taxes may apply based on the destination country’s regulations.
We offer free shipping on orders above a certain amount, which will be specified on our website or during promotional periods.
3. Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) from the time of order confirmation. Once your order is processed, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be extended during busy periods, such as holidays or promotional sales. If there are any delays, we will notify you via email.
4. Shipping Methods and Delivery Times
We offer the following shipping methods:
a. Domestic Shipping (India)
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Standard Shipping: Delivery within 3-7 business days after dispatch.
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Express Shipping: Delivery within 1-3 business days after dispatch.
b. International Shipping
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Standard International Shipping: Delivery within 7-21 business days, depending on the destination.
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Express International Shipping: Delivery within 5-10 business days, depending on the destination.
Please note that delivery times are estimates and may vary based on the shipping carrier, delivery destination, and customs clearance procedures. Aroma Flavours is not responsible for delays caused by shipping carriers, customs, or other unforeseen circumstances beyond our control.
5. Order Tracking
Once your order is shipped, we will provide you with a tracking number via email. You can track your order through the shipping carrier’s website. If you have any issues with tracking your order, please contact us at aromaflavoursindia@gmail.com for assistance.
6. Shipping Restrictions
Certain essential oils and products may have shipping restrictions depending on the destination country’s regulations. We will inform you if any items in your order cannot be shipped to your location.
For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. Customs policies vary, and we recommend checking with your local customs office for further information. Aroma Flavours is not responsible for customs delays or any additional charges incurred.
7. Order Issues or Lost Packages
a. Delayed or Lost Shipments
If your order is delayed beyond the expected delivery time or the tracking information shows that the package has been lost in transit, please contact us at aromaflavoursindia@gmail.com. We will work with the shipping carrier to resolve the issue and, if necessary, arrange a replacement or refund.
b. Incorrect Shipping Address
It is the responsibility of the customer to provide an accurate and complete shipping address at checkout. If you realize that you entered an incorrect address, please contact us as soon as possible. We will make every effort to correct the address before the order is dispatched. However, if the package is already shipped to an incorrect address, Aroma Flavours cannot be held responsible for the lost or undelivered order.
8. Damaged or Missing Items
We take great care in packaging your order to ensure that it arrives in perfect condition. However, if your package is damaged during shipping or if items are missing, please contact us immediately at aromaflavoursindia@gmail.com. Please provide your order number, photos of the damage (if applicable), and any other relevant details. We will investigate the issue and arrange for a replacement or refund as needed.
9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices or carrier policies. Any changes will be effective upon posting to this page. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about your order or this Shipping Policy, please contact us at:
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Email: aromaflavoursindia@gmail.com
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Phone: +91 8086000135
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Address: Aroma Flavours, Bharat Merchandise, Adenz Arcade, IV/300 II, opp. St Peter’s College New Block, Kolenchery, Ernakulam, Kerala 682311, India
This Shipping Policy outlines clear expectations for customers regarding shipping, ensuring transparency and accountability. If you need any changes or additions, let me know!
