At Aroma Flavours, we are committed to providing you with the highest quality essential oils, flavors, and fragrances. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process. This policy outlines the conditions under which returns, refunds, and exchanges can be made.
By making a purchase on aromaflavours.com, you agree to the terms of this Refund and Returns Policy.
1. Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be initiated within 7 days of receiving the product.
- Certain products, such as personal care items, are not eligible for return due to hygiene and safety reasons, unless they are damaged or defective upon arrival.
2. Non-Returnable Items
For health and safety reasons, the following products cannot be returned:
- Opened essential oils, fragrances, and flavors.
- Customized or personalized products.
- Items purchased during sales or promotional events (unless damaged or defective).
3. Return Process
To initiate a return, please follow these steps:
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Contact Us: Email us at aromaflavoursindia@gmail.com with your order number and reason for the return.
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Approval: We will review your request and notify you within 2 business days if your return is approved.
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Shipping: Once approved, you will be responsible for shipping the product back to us. The product must be in its original packaging and securely packed to avoid damage during shipping. We recommend using a trackable shipping service.
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Inspection and Refund: After receiving the returned product, we will inspect it. If the product is in good condition, we will process your refund within 7-10 business days.
4. Refunds
Refunds will be issued under the following conditions:
- The product was returned due to damage or defects (verified upon return).
- The product was not opened or used and was returned in accordance with the Return Process.
Refund Methods:
Refunds will be credited back to the original payment method used at the time of purchase. Please note:
- Refunds for credit card payments may take up to 7-10 business days to reflect on your account, depending on your card issuer.
- Refunds for UPI or Net Banking transactions may take 5-7 business days to process.
Shipping Costs:
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For defective or incorrect items: We will cover the return shipping costs.
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For other returns: You are responsible for the return shipping costs. Shipping fees paid during the original purchase are non-refundable.
5. Damaged or Defective Products
If your order arrives damaged or defective, please follow these steps:
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Contact Us: Email us at aromaflavoursindia@gmail.com within 48 hours of receiving your order. Include your order number, a description of the issue, and photos of the damaged or defective item.
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Resolution: We will review the information and provide a replacement or full refund, including any shipping charges, for damaged or defective items. We may request that you return the damaged item before issuing a refund.
6. Order Cancellations
You may cancel your order if it has not yet been processed or shipped. To cancel an order, contact us at aromaflavoursindia@gmail.com with your order details as soon as possible.
If the order has already been processed or shipped, you will need to follow the Return Process once you receive the product.
7. Exchange Policy
At this time, we do not offer direct exchanges. If you wish to exchange a product, we recommend returning the original item (following the return process) and placing a new order for the desired product.
8. Late or Missing Refunds
If you have not received a refund after the expected processing time, please check with your bank or credit card provider, as there may be some processing delays. If you still have not received your refund, contact us at aromaflavoursindia@gmail.com for assistance.
9. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about your order, refunds, or returns, please contact us at:
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Email: aromaflavoursindia@gmail.com
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Phone: +91 8086000135
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Address: Aroma Flavours, Bharat Merchandise, Adenz Arcade, IV/300 II, opp. St Peter’s College New Block, Kolenchery, Ernakulam, Kerala 682311, India